Our Mission

Our mission is to give every client the finest in design, installation, and service; to listen and respond; to focus on every detail; and to make the process a pleasure. It’s a promise — a promise we have kept for fifty years — from our family to yours.

 
 

About

Custom Kitchens Inc. is a family owned and operated company that has been serving Richmond homeowners for over 55 years.

When you choose to let us improve your home, we consider it an honor, and we do not take the task lightly. Our mission is to provide every single client the finest design, installation and service. We do this by listening carefully to your needs and responding to each and every one of them while giving you ideas, inspiration and expertise along the way. We focus on every detail of your project, removing the stress from you and allowing you to take pleasure in the process of making your home a more beautiful place to live.

History

For over 55 years, the Hendrick family has been honoring the commitment Arthur Hendrick made when he started this company after returning home from World War II: “Our primary goal is to respect our clients, and deliver everything we promise.” Although simply stated, it’s a big goal that our entire team aims to live up to every day.

Arthur began the business in 1957 after returning home from the war and spending years in the appliance section at Thalhimer’s department store. There he learned the principles of customer service along with technical skills such as drafting and design, and of course he learned about kitchens. Soon enough Arthur’s sons, Richard and David, began working for their father, learning the ins and outs of the business. They now run the company together with the same dedication that has made Custom Kitchens the choice for generations of Richmond families.

After nearly 60  years in business, we have helped thousands of Richmond families make their homes more beautiful, functional, pleasant places to live. We believe design should be functional, but that it should also be fun, and that the process should be a pleasant experience for our clients. Multiple repeat clients and serving several generations of the same families lets us know that we are living up to our goal of putting our customers first.


We have always employed our own designers, carpenters, craftsmen and installers and we hold everyone on the team up to the highest standards. While the technology, equipment and design influences that our team uses have changed over time, their fundamental process has not. We listen, we do it right, we do it on time, and that will never change.

 

Our People

David Hendrick, CKD Owner, Kitchen and Bath Designer David has worked in the family business since high school and through college. He had a true apprenticeship under his father’s guidance, working first as a carpenter’s helper, then as an installer. Read More

David Hendrick, CKD
Owner, Kitchen and Bath Designer

David has worked in the family business since high school and through college. He had a true apprenticeship under his father’s guidance, working first as a carpenter’s helper, then as an installer.

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Richard Hendrick, CKD Owner, Kitchen and Bath Designer Richard has spent his entire 35 year career in the family business. His father and CKI Founder was his mentor and instilled in Richard the dedicated, client-focused, collaborative approach on which our company still runs. Read More

Richard Hendrick, CKD
Owner, Kitchen and Bath Designer

Richard has spent his entire 35 year career in the family business. His father and CKI Founder was his mentor and instilled in Richard the dedicated, client-focused, collaborative approach on which our company still runs.

Read More

Barbara Facetti Design Consultant/Project Coordinator Barbara has been designing, quoting, coordinating and helping our customers create their dream kitchen for 32 years. She brings her decades of experience on every project, making the process smooth and enjoyable for her clients. Read More

Barbara Facetti
Design Consultant/Project Coordinator

Barbara has been designing, quoting, coordinating and helping our customers create their dream kitchen for 32 years. She brings her decades of experience on every project, making the process smooth and enjoyable for her clients.

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Douglas Leake, CKD Kitchen and Bath Designer Doug has been in the design business with us since 1986. He is a locally and nationally published, award-winning designer who also holds advanced degrees in business and education from Virginia Tech. Read More

Douglas Leake, CKD
Kitchen and Bath Designer

Doug has been in the design business with us since 1986. He is a locally and nationally published, award-winning designer who also holds advanced degrees in business and education from Virginia Tech.

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Melissa Utt Heatley Kitchen and Bath Designer Melissa has been in the construction and design business for 12 years, has worked for award-winning architects and interior designers in the Richmond area, and she has also taught architecture and design at the University of Louisiana. Read More

Melissa Utt Heatley
Kitchen and Bath Designer

Melissa has been in the construction and design business for 12 years, has worked for award-winning architects and interior designers in the Richmond area, and she has also taught architecture and design at the University of Louisiana.

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Kyle Hendrick Kitchen and Bath Designer Kyle is the third generation of the Hendrick family to join Custom Kitchens, Inc. Kyle has learned the business from the ground up, initially working as a carpenter’s helper and as an office assistant before becoming a designer in 2012 Read More

Kyle Hendrick
Kitchen and Bath Designer

Kyle is the third generation of the Hendrick family to join Custom Kitchens, Inc. Kyle has learned the business from the ground up, initially working as a carpenter’s helper and as an office assistant before becoming a designer in 2012

Read More

Jennifer Duncan, CKD Kitchen and Bath Designer Jennifer’s career in design began by accident in 1990 while planning a career in politics. While working in a shop assisting designers, she fell in love with the industry. Read More

Jennifer Duncan, CKD
Kitchen and Bath Designer

Jennifer’s career in design began by accident in 1990 while planning a career in politics. While working in a shop assisting designers, she fell in love with the industry.

Read More

Elizabeth Hendrick Client Experience and Showroom Manager When you come to visit our showroom, Elizabeth will be your guide, giving you background and information on products and designs. She also assists our designers by drawing perspectives for projects. Read More

Elizabeth Hendrick
Client Experience and Showroom Manager

When you come to visit our showroom, Elizabeth will be your guide, giving you background and information on products and designs. She also assists our designers by drawing perspectives for projects.

Read More

Allison Taylor, CKD Client Experience and Design   Allison has spent nearly half of her 18 year career with CKI, where she seamlessly combines her creative passion with her attention to detail. Read More

Allison Taylor, CKD
Client Experience and Design  

Allison has spent nearly half of her 18 year career with CKI, where she seamlessly combines her creative passion with her attention to detail.

Read More

John Bonds Warehouse Delivery Driver John has been ensuring that cabinetry, appliances and fixtures are delivered to our customers’ homes on time and in perfect condition for 24 years. He’s driven every kind of truck and has received numerous safety awards for his driving skills. John is also a regular at many local 7-11s.

John Bonds
Warehouse Delivery Driver

John has been ensuring that cabinetry, appliances and fixtures are delivered to our customers’ homes on time and in perfect condition for 24 years. He’s driven every kind of truck and has received numerous safety awards for his driving skills. John is also a regular at many local 7-11s.

Jim Stewart Installation Coordinator For over 25 years, Jim has prided himself in making the impossible possible for our clients, by coordinating every aspect of their kitchen or bath installation while simultaneously managing our social media and website presences.

Jim Stewart
Installation Coordinator

For over 25 years, Jim has prided himself in making the impossible possible for our clients, by coordinating every aspect of their kitchen or bath installation while simultaneously managing our social media and website presences.

John Rockwell Shop Manager John has been in the cabinet business for 39 years, and with Custom Kitchens Inc. for nearly two decades. He enjoys making our customers happy and when he’s not doing that you’ll find him hunting, fishing and enjoying the outdoors.

John Rockwell
Shop Manager

John has been in the cabinet business for 39 years, and with Custom Kitchens Inc. for nearly two decades. He enjoys making our customers happy and when he’s not doing that you’ll find him hunting, fishing and enjoying the outdoors.

Matt Sackett Cabinet installer Matt has been in the cabinet industry for nearly two decades, and he’s spent over a decade of that time with us. Matt loves seeing a project go from plans to a finished design and playing an integral role in that process.

Matt Sackett
Cabinet installer

Matt has been in the cabinet industry for nearly two decades, and he’s spent over a decade of that time with us. Matt loves seeing a project go from plans to a finished design and playing an integral role in that process.

James (J.T.) Hall Cabinet Installer James has been expertly installing cabinets and trim for 30 years. He loves the crisp, clean lines of a finished job and the personal interaction he gets to have with our clients. Outside of work he plays and sings in his church’s praise band and choir and is the frontman of a local band.

James (J.T.) Hall
Cabinet Installer

James has been expertly installing cabinets and trim for 30 years. He loves the crisp, clean lines of a finished job and the personal interaction he gets to have with our clients. Outside of work he plays and sings in his church’s praise band and choir and is the frontman of a local band.

Bobby Hollins Cabinet Installer Bobby’s history with cabinets goes back 50 years, but he’s been with us for 15. He enjoys making a puzzle work, and how each job is different. When he’s not at work he enjoys dancing and sharing his work ethic with his kids.

Bobby Hollins
Cabinet Installer

Bobby’s history with cabinets goes back 50 years, but he’s been with us for 15. He enjoys making a puzzle work, and how each job is different. When he’s not at work he enjoys dancing and sharing his work ethic with his kids.

William Merideth Cabinet Installer and Trim Carpenter William has been creating beautiful kitchens and baths with Custom Kitchens since 1994. Our customers rave about his work, calling him an artist and a pleasure to have in their home.

William Merideth
Cabinet Installer and Trim Carpenter

William has been creating beautiful kitchens and baths with Custom Kitchens since 1994. Our customers rave about his work, calling him an artist and a pleasure to have in their home.

Laurie Richardson Accounts Manager Laurie has been keeping our books on track for over 25 years. She is the kind of person who actually enjoys tasks like job costing! When she’s not keeping our numbers straight, you’ll find her playing with her Lhasa Apso, Zeke.

Laurie Richardson
Accounts Manager

Laurie has been keeping our books on track for over 25 years. She is the kind of person who actually enjoys tasks like job costing! When she’s not keeping our numbers straight, you’ll find her playing with her Lhasa Apso, Zeke.

 
 
 

Featured Vendors & Trade Partners

We are proud to work with several premier builders and architects in the Richmond and Central Virginia region. We provide a great value to their clients by providing the best customized experience in kitchen and bath design possible.

 

 

Architects & Contractors

We are always looking to create new partnerships, so if you’d like to learn more about how we work with builders, contractors and architects - contact us. We know your clients will be happy with the experience and you’ll appreciate the amount of work we can take off your plate while managing your client through the design and installation process.